Lea’s perspective. Lea is a middle office manager.

Lea is employed at the bank head quarters as middle office manager. She is responsible for managing more than 500 ATMs of different types (cash out, recyclers, … ). The bank strives for maximum availability of the ATMs to assure the end customer’s experience and Lea is dedicated to fulfill this goal.

Lea: “This is literally a full time occupation! However, due to the current economic reality and with the bank using a system with variable transport frequency, I am under a lot of pressure to save costs by saving transports (and especially exceptional transports) as well. My main stress factor is being disturbed often. In a network like ours, we naturally have a large variety of incidents, impacting cash but with the root cause out of my power and limited or no information to deal with the matter.”