Lucas’ perspective. Lucas is a back office manager.

Lucas: “As a backoffice manager, I am responsible for following up the cash management business. This is a particularly change-prone business. Each change has an impact on my bank’s treasure, so we have to deal with a lot of compliance rules imposed by Central Cash Treasury department. Luckily balancing risk control and market supply and demand comes natural to me. For exceptional situations, I also need to decide on the go or no-go of the transport. Especially for wholesale customers’ orders, combined with the branch transports, this is a complex decision.”

Lucas loves translating these often abstract challenges towards the impact on cash management operations and finally into the rules and policies to institute. “Now I’m not the nagging kind, but its vital these rules are implemented. I often worry during my hiking holidays, that one of the cash limits would not be respected resulting in a security risk for the branch employees.”