Customer experiences - c-Quilibrium

Customers co-create and co-decide at the Strategic Committee

Customers and key prospects are invited on a regular basis to participate in our Strategic Committee. During this event, strategic alignment between market challenges and the c-Quilibrium product and solution strategy is achieved.

Contributions by banking experts trigger vivid, visionary and interesting debates, culminating in the co-creation and co-decision on c-Quilibrium’s roadmap.

c-Quilibrium, a trusted partner

years of experience

cashpoints managed

up to

cost savings

Some references

BNP Paribas is one of the leading retail and wholesale banks in France with an extensive branch network and operates approximately 5500 ATMs. BNP Paribas started using c-Quilibrium’s forecasting technology in 2006. This led to a successful optimization of its cash supply generating significant cost reductions.

To meet the strategic challenge of transforming its branches, BNP Paribas sought c-Quilibrium’s help in determining the optimal transport frequency configuration for its branches and ATMs. BNP Paribas’ key objective was to ensure that cash operations yielded the lowest total cost of ownership while meeting customer cash service objectives.

Belfius is world leader in the market of financing the local public sector. The second large pilar of this Belgium based bank is the retail business where it is providing its customers with a complete banking offer. Belfius is part of the top 3 retail banks in Belgium.

For reducing its cost of cash and optimising the availability of cash across its extensive branch network in Belgium, Belfius is using c-Quilibrium since 2005.

LCL, formerly known as “Le Crédit Lyonnais” is a member of the Crédit Agricole group. LCL operates an ATM network of over 3500 ATMs through c-Quilibrium. Their innovative philosophy of unattended ordering and send back processes has been inspiring to many other banks.

The bank is considered as a pioneer in their approach to recycling, both on automatic recycling and manual recycling. There has been a consistent collaboration with c-Quilibrium to co-create novelty solutions supporting their advanced cash management style.